General Terms and Conditions

1. General principles and definitions

Please read these Unibet Terms and Conditions (as defined below in Article 1) carefully before accepting them. Acceptance of these Terms and Conditions creates a (new) contractual relationship with the Licensee (as defined below in Article 1) and is legally binding. If you do not agree to any of the provisions of these Terms and Conditions, you may not use the services offered on this Website (as defined below in Article 1).

Gambling is strictly regulated in Belgium, and many of the provisions of these Terms and Conditions are therefore imposed or dictated by applicable law. A breach of these Terms and Conditions may therefore not only result in the suspension or termination of your Player Account (as defined in Article 1 below), but may also constitute a violation of any legal provision. You are therefore strongly advised to consult these Terms and Conditions regularly.

If you have any questions about this, you can always contact us at [email protected].

Further information regarding the Belgian Gaming Commission (hereinafter the “GGC”), the advisory, decision-making and regulatory body for gambling under Belgian law, is available on the website http://www.gamingcommission.be/.

1.1 The “General Terms and Conditions” govern the contractual relationship with the Licensee and include: (i) the General Terms and Conditions below, (ii) the Regulations (as defined below), (iii) the Personal Data Management Policy (as defined below) and (iv) the Cookie Policy (as defined below).

1.2 The “Regulations” are the game regulations which specifically govern the rules of the game and the conditions of the Games of Chance (as defined below) organized by the Licensee.

1.3 The “Personal Data Management Policy” refers to the Licensee’s policy describing how it collects, uses, stores, and protects personal data, as well as the Account Holder’s rights regarding their personal data. The Personal Data Management Policy can be accessed via this link.

1.4 The “Cookie Policy” refers to the document that explains how the Licensee uses cookies and similar technologies to collect and store information when the Account Holder uses the Website and client application, including the reasons why these cookies are used and how the Account Holder can manage cookie settings. The Cookie Policy can be accessed via this link.

1.8 “Unibet” is the brand under which the Licensee offers its Games of Chance, its Website, its Social Networks, its mobile applications and other services.

1.9 A “Visitor” is a natural person (legal persons cannot be either Visitor or Account Holder) who uses one of the License Holder’s services without registering as an Account Holder.

1.10 A “Game of Chance” means any game in which a stake of any kind is involved, resulting either in the loss of the stake by at least one of the players, or in the gain of any kind whatsoever, for the benefit of at least one of the players, or organizers of the game, and in which chance is an element, even an accessory one, for the conduct of the game, the determination of the winner or the fixing of the prize.

1.11 An “Account Holder” is a Visitor who, after validly registering (in accordance with the provisions of Title 2) and logging in, uses the services of the Licensee on the Website and has a contractual relationship with the Licensee by creating a Player Account on the Website.

1.12 A “Player Account” is an Account Holder’s account created with the Account Holder’s personal registration and login details and used exclusively to participate in the Games of Chance and online services offered by the Licensee on the Website.

1.13 The “Minimum Legal Age” is 21 years.

1.14 The “Contract” is the contractual relationship between the Licensee and an Account Holder, formed under and governed by the General Terms and Conditions.

1.15 The “Competent Authorities” are the Belgian authorities, including the CJH.

1.16 The “Gambling Tax” is the special tax applicable to online gambling in Belgium

1.17 The “Website” is the domain name www.uni-bet.casino on which the Licensee offers its online Games of Chance and services to the Account Holder.

1.18 “Social Networks” are the channels used by the Licensee within the legal framework, including, but not limited to, Facebook, Instagram and X.

1.19 A “Payment Solutions Provider” is an intermediary that acts as a payment agent.

1.20 A “Financial Institution” means a bank and/or institution whose activity is governed by national laws applicable to financial or related services.

1.21 “Force Majeure” means an event or situation beyond the reasonable control of the affected party that prevents it from performing its contractual obligation, whether temporarily or permanently. For the purposes of these Regulations, “Force Majeure” includes force majeure, government-imposed restrictions (including the refusal or cancellation of a necessary license if such refusal or cancellation is not due to the fault of the affected party), war, riots, and/or any cause beyond the control of the party whose performance is affected by such force majeure.

1.22 All trademarks, service marks, trade names, as well as images, graphics, text, concepts, software, code, sounds, music, videos, methodologies, and other forms of intellectual property (collectively, the “Intellectual Property”) displayed on the Website, in the client application, and in the materials contained therein, are the exclusive property of Unibet and/or its suppliers and partners. The Account Holder is not authorized to copy, distribute, disclose, sell, rent, edit, translate, reverse engineer, decompile, or otherwise use or exploit the Intellectual Property, except to the extent permitted by law.

2. Rules for opening and using an account

2.1 A Visitor may not participate in any online Games of Chance unless registered as an Account Holder. To do so, they must register using Itsme or submit a registration request. Furthermore, an Account Holder must meet the following conditions:

to have reached the Minimum Legal Age;
to be legally competent;
have a valid email address; and
Please provide the following information:
(Proof) of identification, including full name;
official proof of residence in Belgium;
his national registration number;
his profession.

2.2 Each Account Holder who registers for a Player Account acknowledges and accepts the General Terms and Conditions and all decisions of the Competent Authorities.

2.3 The natural person who applies to register assures and declares that all the information provided in the registration form is true and correct, that he/she is in no way included or registered in the EPIS database of excluded players and/or in similar databases or registers and that he/she wishes to be confronted with Online Gambling.

2.4 An individual registering as an Account Holder warrants that they are of legal age and have the legal capacity to enter into a contract. Individuals who have not reached this age may not register as an Account Holder. The Visitor may be asked to provide proof of age at any time, and this information may be verified. A Player Account may be suspended until adequate proof of age is provided.
If the Account Holder no longer meets the required Minimum Legal Age due to a change in the law or a decision by the Competent Authorities, their Player Account will be suspended. During this suspension, the Account Holder will not be able to use the services of Licensed Providers and, where applicable, any other Unibet platform, but may still withdraw any remaining funds from the Player Account. The suspension will remain in effect until the Account Holder again reaches the required Minimum Legal Age.

2.5 The Account Holder warrants and declares, at all times:

To have the right to open a Player Account, to pay for the services of the License Holders and to use them and/or to participate in any way in the online betting offered on the Website;
Use only means of payment registered in your own name – to avoid any ambiguity, deposits made through a joint bank account are only permitted to the extent that the deposit is actually made using a bank card in the name of the Account Holder;
Do not deposit funds through a payment method that is not in the Account Holder’s name, that the Account Holder is not authorized to use, and/or a payment method from a jurisdiction where gambling is prohibited;
To have full legal rights;
To be registered as a resident and to actually reside in a municipality in Belgium;
Do not act in the name or on behalf of a third party;
Not to be listed in the category of compulsive or problem gamblers and/or flagged (whether voluntarily or not) on any list or database of excluded players;
Do not deposit money obtained through criminal or illegal activities;
Do not engage in criminal activities involving, directly or indirectly, a Player Account
Do not commit any offences directly or indirectly involving a Player Account;
Not having an active player account on a foreign Unibet platform.

2.6 If a person has provided incorrect information during registration as an Account Holder, the registration will be refused. If it appears that a person is already registered with incorrect information, the registration will be deleted. The License Holder does not systematically verify this information, but reserves the right to suspend or close a Player Account as soon as incorrect or false information is discovered.

2.7 The CJH may in certain cases refuse access to online gambling by verifying the personal data of the Account Holder when registering in the EPIS database, which contains the data of players excluded from gambling.

2.8 The Licensees reserve the right, at their discretion and at any time, to:

Refusing to open a Player Account without providing justification;
Closing a Player Account without providing justification;
Refusing deposits without providing justification; Requesting at any time to provide documents to verify the identity and activities of the Account Holder;
Transfer and/or assign, without prior notice, the data and/or obligations relating to the License Holder of an Account Holder, to another legal entity, in any country, in accordance with applicable law, privacy legislation and/or similar legislation;
Manage the Account Holder’s funds in accordance with generally accepted guidelines, possibly through a Financial Institution and/or a Payment Solutions Provider;
Confiscate funds from a Player Account and refuse withdrawal requests in case of violation of the General Terms and Conditions or suspicion of criminal/illegal activity;
Suspend and/or cancel the Account Holder’s participation in the services, and/or impose a penalty and/or confiscate the funds available on their Player Account, if it is discovered that the Account Holder has cheated, or if it is established that the Account Holder has employed or made use of a system (including but not limited to machines, robots, computers, software, or any other automated system) designed or capable of being used to circumvent the client application, and/or the software used to provide the services.

2.9 The Licensee undertakes, at all times, to:

manage the funds belonging to Account Holders in an appropriate and secure manner; and/or
absorb the cost and pay the Gaming Tax;
manage the Account Holder’s personal data in compliance with applicable laws and in accordance with legal rules for the protection of personal data;
not to offer Account Holders the ability to transfer funds between Player Accounts.

2.10 All Player Accounts are opened, maintained, and settled in Euros. All amounts relating to Games of Chance and winnings will be indicated with the Euro symbol (€). The Licensee performs all account maintenance operations requiring the use of exchange rates by referring to the authorized Financial Institutions and their exchange rates in effect at the time of the transactions. Slight differences may appear between the agreed amounts and the amounts recorded due to fluctuations in the various exchange rates.

2.11 A Player Account does not accrue interest. The Account Holder may not use the License Holder as a Financial Institution.

2.12 An Account Holder may only hold one Player Account at a time with the License Holder. Should this rule be violated, the Account Holder reserves the right to block and/or terminate any other superfluous Player Accounts held by the Account Holder in breach of this clause.

2.13 If fraud is detected on a Player Account or a violation of the Terms and Conditions, the License Holders may block the Player Account, freeze the funds, and permanently delete the Account Holder. No payment will be due to the Account Holder in this case.

2.14 Without prejudice to the generality of Article 10.15.6, a Player Account may not be transferred. An Account Holder is not authorized to sell, transfer, or purchase accounts from other third parties.

2.15 Any claim relating to a transaction involving a Game of Chance or the Player Account must be brought to the attention of the Licensee within six months of the date on which the transaction, payment, and/or settlement was or should have been made. If this deadline is not met, the Licensee reserves the right, at its sole discretion, to disregard the claim.

2.16 Any dispute relating to a transaction made in connection with a Game of Chance or the Player Account which cannot be settled by the General Terms and Conditions, and for which no fair solution has been found with the Account Holder, shall be resolved in accordance with Belgian law and the jurisdiction of the courts of Brussels.

2.17 In the event of a dispute, the Account Holder is advised to file a complaint with the License Holders’ customer service department. The complaint will then be submitted to the CJH if they so request. The parties must make every effort to find an amicable solution within a reasonable timeframe.

2.18 The Account Holder who wishes to obtain information or make a complaint in relation to the Website, may contact the CJH, mentioning at least his name, first name, and date of birth, in the following two ways: by email to the address: [email protected] or by post to: Commission des jeux de hasard, Bureau des renseignements, Cantersteen, 47, 1000 Brussels, Belgium.

2.19 In the event of a dispute with the Account Holder, the Licensee may provide the Account Holder with a detailed statement of their transactions. This information may also be made available to a legitimate third party (such as a judge or court) if the Licensee so requests or consents.

2.20 The Licence Holder shall examine as soon as possible any complaint from an Account Holder addressed to it or addressed to the CJH.

2.21 The License Holders shall inform the complainant and/or the CJH of the results of the investigation within twenty-one (21) days of the date on which the complaint was filed with them.

2.22 The complaint must include clear and unambiguous information regarding the identity of the complainant and must specify all relevant details that gave rise to the complaint.

2.23 Deposit limits, loss limits, voluntary product blocking and self-exclusion (Player Account blocking)

2.23.1 Deposit Limits
The deposit limit means the maximum total amount in euros that the Account Holder can deposit into their Player Account over a period of 24 hours, 7 days or 30 days.

2.23.2 The deposit limit means the maximum total amount in euros that the Account Holder can deposit into their Player Account over a period of 24 hours, 7 days, or 30 days.
For the protection of the Account Holder, the most restrictive deposit limit chosen (i.e., the lowest) will always be applied.

2.23.3 Mandatory Standard Weekly Filing Legal Limit

2.23.4 In accordance with Belgian gambling legislation, the Account Holder’s standard weekly deposit limit is initially set at €200.
This means that the maximum total amount that the Account Holder can deposit each week (this is a rolling “weekly window”, meaning that the week is calculated on the basis of the last 7 days and moves continuously) into their Player Account is set at €200 by default (hereinafter the “Standard Weekly Legal Deposit Limit”).

2.23.5 Personally Chosen Deposit Limits

2.23.6 The Account Holder may also set additional personally chosen deposit limits for 24 hours and/or for 30 days if he/she wishes (hereinafter the “Personal Deposit Limit(s)”).

2.23.7 Decrease a deposit limit

2.23.8 The Account Holder may request at any time to reduce the Standard Weekly Legal Deposit Limit or the Personal Deposit Limit(s).
A request to reduce the Standard Weekly Legal Deposit Limit or the Personal Deposit Limit(s) will take effect immediately.

2.23.9 Increasing a deposit limit

a) Increase in the Standard Weekly Legal Deposit Limit

The Account Holder may request an increase to the Standard Weekly Deposit Limit.
The License Holder will inform the CJH, which will then check with the National Bank of Belgium whether the Account Holder is known to be in default of payment in the Central Individual Credit Register of the National Bank of Belgium (hereinafter the “CCP”).
Insofar as the Account Holder had a Player Account with Unibet before September 2, 2024, and had already modified their Standard Weekly Deposit Limit, the modified limit will remain in effect notwithstanding the continued application of the General Terms and Conditions.

A request to increase the Standard Weekly Deposit Limit beyond €200 will only be granted if the Account Holder is not known to be in default with the CCP and after a reflection period of at least 72 hours following the submission of this request.
The CJH will check monthly with the National Bank of Belgium whether the Account Holder to whom an increase in their Standard Weekly Deposit Limit beyond €200 has been granted is listed in the CCP’s database. If the Account Holder appears in the CCP’s database, the authorization to increase their Standard Weekly Deposit Limit will be revoked, and the Account Holder will be notified by the License Holder.

(b) Increase in the Personal Deposit Limit(s)

The Account Holder may request to increase their Personal Deposit Limit(s).
For the Account Holder’s protection, such a request will only take effect after a 72-hour reflection period following submission.

2.23.10 Loss Limits
An Account Holder may set a loss limit at their own request in order to limit the amount they can lose during a specified period.

2.23.11 A loss limit means the maximum total net amount in euros that the Account Holder can lose over a 24-hour, 7-day, or 30-day period. Loss limits are calculated on a net loss basis, meaning that winnings are taken into account and any money earned during the limit period is added to the chosen loss limit (For example, if you set a net loss limit of €100 per week, and you subsequently lose €100, you will not be able to play again until the end of the week. Winnings are also counted, so if you lose €50 and win €50, you will still have a total of €100 to lose before being limited).

2.23.12 Once the chosen loss limit is reached, the Account Holder may no longer place bets on the chosen product(s) until the chosen limitation period has ended and been reset. Limits are renewed at 00:00 CET (Central European Time), so the initial period may not correspond to a full day, week, or month.

2.23.13 An Account Holder may set up to three loss limits (daily, weekly, and monthly) for all products and only one loss limit for specific products (daily, weekly, or monthly). For the Account Holder’s protection, the most restrictive (i.e., lowest) chosen loss limit will always be applied.

2.23.14 If the Account Holder adds or decreases a loss limit, the change will take effect immediately. If the Account Holder increases or removes a loss limit, this request will only take effect after a 72-hour reflection period following submission of the request.

2.23.15 The Licensee reserves the right, at its sole discretion, to impose a maximum loss limit at any time for a defined or indefinite period, in which case the Account Holder will be notified by the Licensee. A loss limit imposed by the Licensee may only be increased with the Licensee’s consent, and for this purpose, additional documentation may be requested from the Account Holder to confirm that the requested increased loss limit is indeed feasible.

2.23.16 Voluntary Product Blocking
The Account Holder may, at any time and at their own request, restrict their access for a specified or indefinite period.
A chosen restriction is irreversible and cannot be removed prematurely once it has been set.

2.23.17 Self-exclusion (blocking of the Player Account)
The Account Holder may at any time, at their own request, exclude themselves and block their Player Account for a certain period or permanently.

2.23.18 During a temporary self-exclusion period (24 hours, 7 days, 30 days, 3 months, or 6 months), the Account Holder may not log in to their Player Account or play, make deposits, or withdraw funds. Once the chosen self-exclusion period has expired, the Account Holder will not be notified of its end. A temporary self-exclusion is irreversible and cannot be lifted prematurely once established.

2.23.19 Permanent self-exclusion is irreversible, and the Account Holder will no longer have access to their Player Account. The Account Holder must request any funds before permanently self-excluding. In accordance with Belgian gambling legislation, the License Holder must inform the CJH of the Account Holder’s permanent self-exclusion.

2.24 An “Inactive Player Account” is a Player Account of an Account Holder who has not logged in or logged out for twelve (12) consecutive months.

2.24.1 The Licensee reserves the right to close the Inactive Player Account, without justification and at its sole discretion, if no activity has occurred on the Player Account for 12 months. The Account Holder will be notified in a timely manner by the Licensee. The funds held by the Account Holder in their Inactive Player Account at that time will irrevocably and without possibility of objection become the property of Unibet after a period of 14 days from the date of notification, with the loss of all rights for the Account Holder and their legal successors, to which each Account Holder expressly consents.

2.25 If an Account Holder’s Player Account has been closed due to addiction or fraud, that Visitor may not open a new Player Account with the License Holder or any other Unibet platform. The License Holder cannot be held liable if the Account Holder manages to open a new account, nor for any direct or indirect damages resulting therefrom. The License Holder may close any account opened in violation of this rule at any time.

3. Rules relating to deposits and payments

3.1 Deposits to and withdrawals from a Player Account must always be made through a Financial Institution or Payment Solution Provider. The procedures, terms and conditions, availability, and processing times for deposits and withdrawals may vary over time, from country to country, and from one Financial Institution to another. Up-to-date information regarding these transactions can be found on the Website under the headings “Deposits” and “Withdrawals”.

3.2 The Licence Holder shall keep the funds of an Account Holder separate from its own funds, in a client account opened with a regulated Financial Institution.

3.3 Without prejudice to the generality of the provisions of Article 2.4, the Licence Holder shall not make any payment exceeding two thousand euros from the Player Account of any Account Holder without first verifying the identity, age and place of residence of the Account Holder.

3.4 A Payment Solutions Provider may be designated to receive deposits, hold and manage funds, and pay withdrawals on behalf of the Licence Holder.

3.5 Any withdrawal from a Player Account will result in the payment of the requested sum to the Account Holder or the transfer of this sum to the declared bank account of the Account Holder.

3.6 All funds received for the Account Holder or payable to the Account Holder will be credited to their Player Account.

3.7 Payment Methods to and Withdrawals from a Player Account

3.7.1 An account holder may only:

make deposits into his Player Account using his personal card or via his personal account opened with one of the Financial Institutions or one of their dealers;
deposit funds into his Player Account via an account held in his own name with a Payment Solutions Provider;
request transfers of funds held in his Player Account to his personal account opened with one of the Financial Institutions or one of their dealers.

3.7.2 An Account Holder is responsible for providing the Licensee with the correct details of their personal account for the purpose of making withdrawals from their Player Account. If insufficient details are provided to verify this personal account, the Licensee reserves the right to suspend the transaction and the Player Account.

3.7.3 An Account Holder may not allow any third party to make deposits into or withdrawals from their Player Account. Use by a third party will also be considered to have occurred if a third party’s payment method is used, even if the account with the Financial Institution is also in the Account Holder’s name.

3.7.4 The Account Holder is solely responsible for ensuring that they comply with the above provisions.

3.8 A Game of Chance will only be accepted if a Player Account has been opened in the name of the Account Holder and that Player Account has sufficient funds to cover the amount of the Game of Chance, or that the funds necessary to cover the stake are provided in an authorized manner.

3.9 The Licensee shall not conduct any transactions with an Account Holder’s credit balance, except:

to debit the Player Account made by the Account Holder or an amount for which the Account Holder indicates they want to play a Game of Chance during a game they are playing or about to play;
to pay funds from the credit balance of the Player Account to the Account Holder, at the latter’s request;
to pay reasonable bank charges relating to deposits received and withdrawals made; or
in another manner permitted by applicable law or authorities.

3.10 Any withdrawal from a Player Account will result in payments being made to the Account Holder or transferred to a bank account held in the name of the Account Holder, as indicated by the latter.

3.11 When the Account Holder wishes to withdraw funds that he has deposited into his Player Account without having previously wagered these funds in Betting activities, the Licence Holder reserves the right to refuse the Account Holder, in particular due to possible abuses in the fight against money laundering, to withdraw his funds until all of them have been wagered.

3.12 Fees to cover the administrative costs of withdrawals may be applied, as indicated on the website.

3.13 All transactions may be monitored to prevent fraud and money laundering. Any suspicious transaction will be reported to the relevant authorities. The Licensee reserves the right to suspend the Player Account pending verification and confirmation of the transaction’s legality.

4 Safety Rules

4.1 All relations with the Account Holder are treated as strictly confidential. Data will only be disclosed if necessary by the government, a judge, or any other public authority, and/or in the event that the Account Holder has violated the Regulations, the data may be disclosed to a third party for investigative purposes.

4.2 The Account Holder is assigned a confidential account number. A username is automatically assigned, and the Account Holder chooses their own password. It is the Account Holder’s responsibility not to disclose this confidential and private information. If the Account Holder suspects that this information has fallen into the hands of a third party, they must immediately contact customer service, who will provide them with a new password.

4.3 All telephone communications with the Account Holder may be recorded.

4.4 A copy of all electronic communications between an Account Holder and the License Holder will be stored.

4.5 The Account Holder may be required to produce documents to verify their identity and/or prove the veracity of other information provided by the Account Holder, before fulfilling a deposit and/or withdrawal request; this procedure may cause slight delays.

4.6 It is forbidden to exploit or abuse any bug occurring in the Gambling Software. The Account Holder who detects a bug in the gaming software must immediately inform the License Holder by contacting them at [email protected]. In the event of the use or abuse of a bug, all necessary measures will be taken, such as blocking the Player Account, freezing funds, and potentially pursuing legal action.

5 Online Casino

5.1 The Licence Holder receives, holds and pays funds from Account Holders in respect of all transactions and settlements related to Games of Chance.

5.2 The Licensee cannot be held responsible for any dispute concerning the Intellectual Property Rights attached to the Games of Chance.

5.3 The Licensee accepts and acknowledges its responsibility for all transactions carried out in connection with Games of Chance.

5.4 The Visitor may play online Games of Chance for free. The Visitor acknowledges and accepts that no purchase is necessary or required to participate in online Games of Chance. To play for real money, however, the Visitor must register and log in to a Player Account.

5.5 Employees of the Licensee, other licensees, their immediate family members, as well as their licensees, distributors, wholesalers, subsidiaries, agents, and retailers are not permitted to participate in Games of Chance.

6 Live Casino

6.1 Games of Chance involving a live casino (“Live Casino”) are made available and operated by the Licensee.

6.2 The Licence Holder receives, holds and pays out funds from Account Holders in respect of all transactions and settlements related to the Live Casino.

6.3 The Licensee accepts and acknowledges its responsibility for all transactions carried out in connection with the Live Casino.

6.4 To view the full terms and conditions of the Live Casino, click here.

7 Virtual Sports

7.1 The Virtual Sports product is provided to the Licensee by Sportsradar AG (“Betradar”). Betradar operates the Virtual Sports software via its remote game server.

7.2 To view the full terms and conditions of Virtual Sports, click here.

8 Poker

8.1 Poker games are offered online and operated by the Licensee.

8.2 The Licensee acknowledges and accepts responsibility for all transactions made in connection with Poker.

8.3 Poker is online poker where Account Holders are registered as poker players playing against other players in the poker network provided by Relax Gaming Limited, and against Account Holders registered with other poker providers in the same network.

8.4 Poker players who register for poker establish a contractual relationship with the Licensee.

8.5 Account Holders possess a Player Account.

8.6 Country-specific exclusions: Access to Unibet Poker may be restricted in the following countries: Burma, North Korea, South Korea, Cuba, Denmark, United States of America and other US territories, France and French territories, Hong Kong, India, Iraq, Iran, Libya, Macau, Nigeria, Sudan, Zimbabwe.

8.7 To view the full rules of Unibet Poker, click here.

9 Bingo

9.1 Introduction

9.1.1 Unibet Bingo is an online bingo service offered by the Licensee.

9.1.1.1 The Licensee acknowledges and accepts responsibility for all transactions made in connection with Bingo.

9.1.1.2 In the event of a discrepancy between the result shown in the Account Holder’s application and on the Bingo software, the result shown on the Bingo software shall be the official result applicable to the Bingo game.

9.2 Definitions

9.2.1 Bingo games are played in single rounds and in multiple rounds between Bingo customers. The term “Bingo” or “Bingo games” refers to the online bingo games offered and operated by Unibet. The term “Bingo” does not include any of the Mini-games.

9.2.2 Only an Account Holder can participate in Bingo games for a fee.

9.3 Description of the Bingo game

9.3.1 The Licensee expressly reserves the right to modify, reduce or increase the following parameters of the Bingo games, including but not limited to frequency or amount:

a. A new Bingo game is played every two minutes, as several rooms offer several Bingo games;
b. A new ball is announced approximately every three seconds;
c. A minimum purchase of one card is required during a Bingo game. The maximum number of cards that can be purchased during a game varies from 6 to 120.

9.3.2 Bingo is played in “Autoplay” mode by default, meaning the Account Holder will always be notified of a winning Bingo card. Even if the Account Holder chooses to disable “Autoplay” mode, winnings will be automatically credited to their Player Account.

9.3.3 The Account Holder can purchase a number of cards for a Bingo game and use them later, at a specific time, through the group purchase tool.

9.3.4 The purchase of Bingo cards is final.

9.3.5 In the event that several cards are winners, the Prize is divided equally among the winners.

9.4 Bingo Voucher Rules

9.4.1 A Bingo Voucher is a value used to purchase Bingo tickets that the Licence Holder may grant to the Account Holder and which the Account Holder may freely use to purchase Bingo tickets and/or play mini-games.

9.4.2 A Bingo Voucher can never be withdrawn, but winnings from a Bingo Voucher can be.

9.4.3 The Account Holder may use a Voucher to purchase Bingo tickets or participate in mini-games.

9.4.4 The Bingo Voucher will expire if it is not used before the expiry date established after being credited to the Account Holder’s Player Account.

To view the full rules of Bingo games, click here.

10 Other conditions

10.1 Games of chance can be played for free or for a fee. Only Account Holders may play real money games.

10.2 If prohibited by law, participation by an Account Holder in Games of Chance is not permitted.

10.3 Visitors may participate in certain Games of Chance free of charge. Visitors therefore acknowledge and accept that no purchase is necessary or required to participate in the Games of Chance. However, if a Visitor wishes to play with real money, they must become an Account Holder.

10.4 Employees of the Licensee, other licensees, distributors, wholesalers, subsidiaries, agents, retailers and members of their immediate family may not participate in online gambling.

10.5 By (re)launching the Website and (re)playing the Games of Chance, the Account Holder accepts that the “Software” (i.e., all software used to offer and manage bets) may not be entirely error-free or complete.
If the Account Holder becomes aware of this, they will:

not to take advantage of it;
keep the existence of such errors or incompleteness secret and under no circumstances inform a third party;
Inform the License Holder, in writing, as soon as they become aware of an error or omission.

If the Account Holder fails to comply with these General Terms and Conditions, the reimbursement of all costs, including the costs of adapting the Software as well as damages incurred due to the lack of information.

10.6 In addition to other legal remedies, without prior notice and without prejudice to the other provisions of the General Terms and Conditions, the Player Account may be blocked and/or funds may be withdrawn from this account in the event of non-compliance by the Account Holder with the aforementioned rules, in order to cover all or part of the damage suffered or threatened to be suffered.

10.7 Gambling elements (whether obtained electronically or by other means) are automatically void if they are counterfeit, mutilated, falsified, altered, or modified in any way; if they are illegible; if they are mechanically or electronically reproduced; if they are obtained outside of legally authorized channels; or if they contain printing, typographical, mechanical, electronic, or other errors. All documents submitted for the claim of winnings from the Bets become the property of the Licensee and will not be returned.

10.8 The Licensee is not liable for any loss, delay, illegibility, incompleteness, damage, or mistransmission of items electronically or otherwise, nor for any claims relating to winnings or access. Liability for any errors contained in the Game of Chance elements is limited to replacement.

10.9 Taxes levied on a price are the sole responsibility of the Account Holder.

10.10 The Account Holder agrees to the use of their name for advertising and promotional purposes without additional compensation (unless prohibited by law). By accepting a prize, the Account Holder agrees to all the provisions set forth herein. No guarantee is given, either implicitly or explicitly, regarding the Account Holder’s rights to participate in the Games of Chance.

10.11 The Licensee is not required to maintain usernames or passwords. If the Account Holder misplaces, forgets, loses, or is unable to access the Games of Chance because they have forgotten their login details, or if an Account Holder has disclosed, revealed, shared, or lost their username and/or password, the Licensee shall not be liable for any claims relating to that Player Account.

10.12 The Account Holder accepts the Regulations and rules of the games.

10.12.1 By accepting the General Terms and Conditions, the Account Holder declares:

that he fully understands and accepts the Regulations and General Terms and Conditions which may be modified from time to time, and that he undertakes to comply with them;
that he does not allow any third party, including a person who is not of the Minimum Legal Age, to use or reuse his Player Account, to access and/or use documents or information from the Website, to accept a prize, or to participate in Games of Chance;
that he legally holds the full and complete right to participate in Games of Chance, and that his participation is not prohibited under the legal system to which he belongs; and
that he does not consider the Paris or the Website to be offensive, reprehensible, unfair or indecent.

10.13 Responsibility

10.13.1 The Licensee, the game software and application providers, their parent companies, subsidiaries, and other affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of, or inability to use, the Games of Chance, software, and/or other materials. The Visitor or Account Holder acknowledges and agrees that the Licensee is not responsible for defamatory statements or the offensive, abusive, or illegal conduct of other players or Account Holders.

10.13.2 The Account Holder or the Visitor shall not hold the Licensee, its affiliates, subsidiaries and their employees, officers, directors, licensees, distributors, resellers, advertising, promotional and other agencies, media partners, agents and retailers liable, and shall indemnify them for all costs, expenses, liabilities and damages that may result from the following acts alleged by the latter:

access, use and reuse of the player application;
participation in a game of chance; or
accept any price.

10.14 Disputes

10.14.1 The place of contract is Belgium. Belgian law, excluding Belgian private international law, applies to all disputes relating to the use of the Website and to the validity, performance, and drafting of these General Terms and Conditions. Any dispute will be submitted exclusively to the courts of Brussels.

10.14.2 In the event of a dispute, the Account Holder is advised to file a complaint with the License Holder’s customer service department. Unibet will forward this complaint to the CJH upon request. The Account Holder may also file a complaint with the CJH. The parties will endeavor to resolve the dispute amicably within a reasonable timeframe.

10.14.3 In the event of a dispute, the Licensee shall provide the Account Holder with a detailed report of its transactions. This information may also be made available to legitimate third parties (e.g., a judge or a court) if the Licensee consents.

10.14.4 In the event that a complaint is filed by an Account Holder, an investigation will be opened immediately concerning:

The operation of a game of chance which is the subject of the complaint;
The behavior of a representative in connection with operations related to a Game of Chance which is the subject of this complaint.

10.14.5 The Licensee will endeavor to inform the Visitor or Account Holder who filed a complaint of the results of its investigation within twenty-one (21) days of the date the complaint was filed. The
complaint must contain clear and unambiguous information regarding the identity of the complaining party and all relevant details that gave rise to the complaint.

10.15 Other provisions

10.15.1 An Account Holder may only hold one Player Account for Gambling purposes. If an Account Holder has more than one Player Account, all funds will be transferred to one of the Player Accounts chosen at the discretion of the Account Holder, and the other accounts will be closed. No prizes awarded on any of the deleted Player Accounts will be transferred to the remaining account.

10.15.2 The Visitor or Account Holder understands that the names of the bets, graphics, texts, concepts, visual elements and other methodologies are protected Intellectual Property Rights of Unibet and that they cannot acquire any rights to them.

10.15.3 A Visitor’s or Account Holder’s interest in the Games of Chance or the Website must be personal and not professional. Any other use of the Website or the Games of Chance is strictly prohibited.

10.15.4 The Visitor or Account Holder must regularly (at least once a month) review these General Terms and Conditions, including the Regulations.

10.15.5 The Account Holder acknowledges and accepts that the Games are virtual and are operated from servers. Any resemblance to reality, existing names, events, or circumstances in the Games is purely coincidental.

10.15.6 An Account Holder may not transfer in any way any rights arising from the General Terms and Conditions or from the use of the Website.

11 Miscellaneous

11.1 Any occurrence in the singular in the Regulations also implies the plural, and vice versa.

11.2 The doctrine of unforeseen circumstances does not apply to the relationship between the Licensee and the Account Holder. Neither party may invoke unforeseen difficulties to revise, renegotiate, or terminate these terms and conditions, even if circumstances unforeseen at the time of the conclusion of the contract arise and render the performance of the obligations under this contract exceptionally onerous.

12. Withdrawal

12.1 Account Holders must comply with applicable law.

12.2 The Account Holder must comply with the legislation in force in Belgium. Unibet does not provide advice to the Account Holder regarding tax and/or legal matters. If the Account Holder wishes to obtain advice on these matters, we recommend that they contact the relevant advisors and/or authorities.

12.3 The Licensee does not acknowledge or accept any liability for any damage suffered by an Account Holder and/or a third party, caused directly and/or indirectly by any:

error, typographical error, misinterpretation, error of oral and written comprehension, translation error, spelling mistake, transaction error, technical problem, registration error, obvious error, case of force majeure and/or any other related error;
errors or mistakes in SMS communications or reception problems;
violation of the Regulations;
criminal activity;
advice provided by License Holders;
financial risk and loss, including in particular differences in exchange rates; and/or
legal actions and appeals.

12.4 All prizes won in competitions, promotions and tournaments will be sent within an estimated but not guaranteed period of 6 weeks from the end of the competition, promotion or tournament in question.

12.5 All reasonable measures will be taken to ensure that the Licensee’s approved computer system allows any Account Holder whose participation in a Game of Chance has been interrupted after placing a bet, due to a failure in the telecommunications system or in their own computer system, thus preventing them from continuing to play, to resume their participation in the game, as soon as the system is restored, and in the same place where they were just before the interruption.

12.6 If the License Holder’s computer does not allow any Account Holder in this situation to continue, after system restoration, a Game interrupted due to a failure on the telecommunications system or on their own computer system:

The game will be over;
The amount of the stake will be returned to the Account Holder by crediting the Player Account.

12.7 If a Game of Chance has started but fails due to a failure on the Licensee’s computer operating system:

The CJH is immediately informed of the circumstances of the incident;
the amount wagered by the Account Holder during the Game of Chance will be credited to the Player Account or, if the Player Account no longer exists, by paying it to the player in an authorized manner; and if the Account Holder had a higher credit balance at the time the failure occurred in the Game of Chance, the Player Account will be credited with the value of the credit or, if the account no longer exists, by paying it to the Account Holder in an authorized manner;
The Account Holder should avoid playing another Game of Chance when, in all likelihood, it will be affected by the same failure.

12.8 In the event that the Licensee is found liable in any way before a court and/or similar authority having jurisdiction, the Account Holders’ liability will be limited to the lesser of the stake and net winnings. Alternatively, if appropriate and applicable, this liability will be limited to the lesser of the amount recorded in the Player Account, or the amounts credited or debited to the Player Account.

12.9 Participation in Games of Chance implies knowledge and acceptance of the limitations of the internet, particularly regarding:

technical capacity, response time to a consultation, query or information transfer, risks of interruption and, in general, the inherent risks of failure occurring during a connection and transmission;
the lack of data protection;

the risks of contamination by potential viruses circulating on the internet.
Consequently, the License Holders cannot be held liable for (non-exhaustive list):

the transmission and/or reception of any data and/or information on the Website,
any malfunction on the network preventing the proper execution of any bet, whatever it may be,
a failure occurring on any receiving equipment or on a communication circuit,
the loss of any data,
any damage caused by a virus, a computer bug, a technical failure,
any damage caused to the player’s equipment,
any malfunction preventing or limiting the possibility of participating in a Game of Chance, or a malfunction that has damaged the player’s system.

12.10 The Account Holder and the Visitor must take all appropriate measures to protect the data and/or software stored on their computer against all types of accidental deletion. Connecting to the Website and participating in a Game of Chance are done at the player’s own risk.

12.11 The Licensees do not acknowledge or accept any liability for any damage or loss caused to an Account Holder and/or any third party and resulting directly and/or indirectly from the fact that the Account Holder:

made deposits into his Player Account via a Card or account belonging to a third party;
requested transfers from his Player Account to an account belonging to a third party;
provided incorrect details about his personal account in order to make withdrawals from his Player Account;
allowed third parties to use his Player Account to make deposits into his Player Account or to make withdrawals from his Player Account.

13 Responsible Gaming

13.1 An Account Holder may:

a. Perform a self-test;
b. set a limit on the amount he is allowed to bet during a defined period;
c. prohibit oneself from playing for a defined or indefinite period through a self-exclusion tool.

The Licensee reserves the right to set additional restrictions on game accounts, restrict access to products, or terminate the Player Account.

13.2 An Account Holder understands and acknowledges that, if not played in moderation, games of chance can lead to addiction. An Account Holder who opens a Player Account and plays on the Website declares and warrants that they have never experienced an addiction and have never received any treatment and/or diagnosis for such an addiction.

13.3 We actively collaborate with various institutes and have concluded a cooperation agreement with the Dostoevsky Pathological Gambling Clinic (Brugmann University Hospital, Place Van Gehuchten 4, 1020 Brussels).

We would like to remind you that gambling can be addictive. If you feel you need help overcoming this type of addiction, you can follow this link.

Useful information on responsible gambling (leaflets, useful addresses, etc.) can be found on the CJH website via http://www.gamingcommission.be/.

14 The latest update

Any substantial amendment to Unibet’s Terms and Conditions will be notified in advance by Unibet to the Account Holder before coming into effect.